Susan Fonda

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.

• Directed and coordinated the work of phlebotomists to ensure efficient department operations.
• Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
• Performed daily quality control checks on laboratory equipment.
• Maintained accurate records of patient specimens collected and processed during shift.
• Ensured that all supplies necessary for successful completion of duties were available at all times.
• Developed standard operating procedures for specimen collection and processing activities.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.

Provided service to all Maricopa County Nursing Homes

• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Processed samples accurately and efficiently.
• Followed all safety protocols when handling hazardous materials.
• Ensured compliance with federal regulations governing laboratory procedures.
• Monitored inventory levels of supplies used in phlebotomy services.
• Documented patient information into electronic medical records system.
• Prepared specimens for transport to external laboratories.
• Adhered to HIPAA guidelines regarding patient privacy.
• Provided excellent customer service while interacting with patients.

• Performed laboratory experiments, including setting up and operating laboratory equipment.
• Collected, recorded and analyzed data from various tests.
• Maintained lab inventory and ordered supplies as needed.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.
• Verified patient information prior to specimen collection.

• Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.
• Processed payments from insurance companies in accordance with established procedures.
• Resolved discrepancies between charges on invoices and those billed to the insurance company.
• Validated policyholder eligibility for coverage of services rendered.
• Negotiated payment arrangements with patients and and or their families as needed.

• Performed venipuncture and other blood collection procedures according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.