Susan Gardner
Unicoi,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Customer Solutions Specialist
Allied Dispatch Solutions
Johnson City, TN
08.2022 - 01.2023
- Greeted customers and provided prompt, friendly customer service.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Exceeded daily/weekly quota
Home Health Care Provider
Private Duty
Erwin, TN
03.2018 - 04.2022
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
Sales Representative
Security Force, Inc.
Johnson City, TN
05.2012 - 02.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
Customer Service Specialist
Dial America
Johnson City, TN
08.2017 - 12.2017
- Answered incoming customer inquiries regarding product and service information.
- Enrolling callers in Lifelock Identity Theft and Protection
Collection Specialist II
Citi
Gray, TN
12.2008 - 05.2010
- Contacted customers to discuss and resolve past due accounts.
- Negotiated repayment terms with customers in accordance with company policy.
- Assisted in the development of strategies to improve collections process efficiency.
Customer Sales and Service Expert
Sprint
Johnson City, TN
02.1999 - 09.2008
- Resolved customer complaints quickly and efficiently.
- Updated customer records in the CRM system accurately with each interaction.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally
Customer Sales Supervisor
American Water Heater
Johnson City, TN
03.1995 - 10.1998
- Ensured customer satisfaction by providing timely and accurate resolutions to inquiries and complaints.
- Developed strategies for improving sales performance, customer service, and market share growth.
- Conducted regular meetings with sales representatives to review progress and discuss goals.
- Created reports detailing weekly, monthly, quarterly, and annual sales figures.
- Collaborated with other departments within the organization to provide best possible solutions for customers' needs or requests.
Billing Supervisor
American Water Heater
Johnson City, TN
03.1992 - 03.1995
- Created monthly financial statements for management review and analysis.
- Supervised a team of 10 billing clerks to ensure accuracy and efficiency in daily tasks.
- Developed and implemented billing procedures to ensure accurate invoicing and payment collection.
- Worked closely with sales team to ensure that all orders are billed correctly prior to shipping goods out.
- Assisted accounting department with month-end closing activities such as preparing journal entries and adjusting entries related to billing functions.
Billing Clerk
American Water Heater
Johnson City, TN
01.1990 - 03.1992
- Processed invoices accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
Education
High School Diploma -
Unicoi County High School
Erwin, TN05.1981
Skills
- Information Collection
- Solution Implementation
- Paperwork Processing
- Data Entry
- Information Security
- Account Updating
Timeline
Customer Solutions Specialist
Allied Dispatch Solutions
08.2022 - 01.2023
Home Health Care Provider
Private Duty
03.2018 - 04.2022
Customer Service Specialist
Dial America
08.2017 - 12.2017
Sales Representative
Security Force, Inc.
05.2012 - 02.2018
Collection Specialist II
Citi
12.2008 - 05.2010
Customer Sales and Service Expert
Sprint
02.1999 - 09.2008
Customer Sales Supervisor
American Water Heater
03.1995 - 10.1998
Billing Supervisor
American Water Heater
03.1992 - 03.1995
Billing Clerk
American Water Heater
01.1990 - 03.1992
High School Diploma -
Unicoi County High School
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