Susan Gearin
First Community Bank of The Heartland
Martin,United States
6
years of professional experience
Dynamic customer service professional with extensive experience at First Community Bank of The Heartland. Skilled in payment processing and active listening, I excel in resolving inquiries and promoting bank products, enhancing customer satisfaction. Proven ability to manage high-stress situations while maintaining compliance and accuracy in transactions.
Work History
CSR/Teller
1 Year 10 Months- Resolved account and service inquiries, delivering accurate guidance on banking products and branch procedures.
- Processed deposits, withdrawals, and transfers while maintaining compliance with bank policies and security standards.
- Verified customer identities and updated account information to support secure transactions and record accuracy.
- Assisted customers with online banking access, password resets, and basic troubleshooting for digital services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teller
3 Years 11 Months- Processed deposits, withdrawals, transfers, and loan payments with accuracy and efficient customer service.
- Balanced cash drawer daily, resolving discrepancies and maintaining required cash levels.
- Verified customer identification and transaction details to support fraud prevention and compliance standards.
- Promoted bank products and services through needs-based customer conversations and referrals.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Payment processing
Microsoft outlook
Prioritization
Timeline
CSR/Teller
First Community Bank of The Heartland
12.2024 - CurrentRead More
Teller
Simmons Bank
01.2021 - 12.2024Read More
Dresden High School
High School Diploma
Read More