Susan Giacona
Macomb,MI
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Eddie Bauer
Novi , MI
2022.11 - Current
- Conducted annual performance reviews and resolved escalated customer issues.
- Increased sales by 8% in Q4 for a total increase of 1.8% on the year.
- Increased UPT by 3.4%.
- launched new POS registers
Assistant Store Manager
Michaels Arts and Crafts
Chesterfield, MI
2021.08 - 2022.11
- Piloted a new tool for SISO replenishment program
- Led a team of 15 in achieving sales and stock execution
Area Manager
Amazon
Shelby, MI
2019.02 - 2021.12
- Helped launch a new traditional non-sort facility in the North America Customer Fulfillment Operations.
- Managed three departments totaling over 150 associates.
Store Manager
Altar'd State
King Of Prussia, PA
2021.01 - 2021.07
- Increased net sales by 114%
- Increased CRM from 58% to 89%
- Increased CVT by 19%
- Increased store ranking to number two.
Area Manager
Bath & Body Works
Vernon Hills, IL
2014.09 - 2019.02
- Oversaw four locations totaling over $12 million dollars.
- ranked first for conversion in 2017
- opened new location with a team of 50 new associates
- developed and promoted two ASMs to next level postion
Education
MBA - Business Management
Walsh College of Accountancy And Business Administration
Troy, MI2015-08
Bachelor of Arts - Fashion Merchandising
Wayne State University
Detroit, MI2011-08
Skills
- Team Building And Leadership
- Store Operations
- Effective Customer Service
Timeline
Store Manager
Eddie Bauer
2022.11 - Current
Assistant Store Manager
Michaels Arts and Crafts
2021.08 - 2022.11
Store Manager
Altar'd State
2021.01 - 2021.07
Area Manager
Amazon
2019.02 - 2021.12
Area Manager
Bath & Body Works
2014.09 - 2019.02
MBA - Business Management
Walsh College of Accountancy And Business Administration
Bachelor of Arts - Fashion Merchandising
Wayne State University