Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Susan Gold

Delray Beach

Summary

Dynamic Sr. Customer Service Agent at FedEx Express with expertise in international clearance resolution and problem-solving. Proven track record in enhancing customer satisfaction through strategic solutions and effective communication. Skilled in mentoring and coaching, fostering team leadership, and proficient in Microsoft Office, driving success in shipping and logistics.

Overview

35
35
years of professional experience

Work History

Sr. Customer Service Agent

Fedex Express
Boca Raton
09.1990 - Current
  • Advised customers on best practices for international product usage, enhancing overall experience.
  • Managed inquiries and efficiently resolved challenges to elevate customer satisfaction ratings.
  • Delivered strategic solutions while providing knowledgeable and friendly service to customers.
  • Mentored new employees to accelerate onboarding and integration into company culture.

Education

Some College (No Degree) - Hebrew Language

Kibbutz Ulpan
Israel
08-1985

High School Diploma -

Warwick Veterans Memorial High School
Warwick
05-1985

Skills

  • International clearance resolution
  • Problem solving
  • Team leadership
  • Mentoring and coaching
  • Effective communication
  • Microsoft Office proficiency
  • Shipping and logistics
  • Time management

Accomplishments

  • CSA Spotlight Award - 2024
  • Accomplished Service Agent - 2018

Timeline

Sr. Customer Service Agent

Fedex Express
09.1990 - Current

Some College (No Degree) - Hebrew Language

Kibbutz Ulpan

High School Diploma -

Warwick Veterans Memorial High School

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Susan Gold