46 Years of professional experience
Susan Gonzalez
Pell City,AL
Summary
Highly motivated professional with 46 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business knowledge and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
46
46
Work History
Owner Operator Trucking
Self Employed Services
Broussard, LA
07.2009 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
Customer Service Representative
AT&T
Birmingham, AL
05.1978 - 05.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) -
Jefferson State Community College
Birmingham, ALSkills
- Business Management
Driver Safety certification Customer sales and satisfaction Schedule transportation of over size loads and permits
Timeline
Owner Operator Trucking
Self Employed Services
07.2009 - Current
Customer Service Representative
AT&T
05.1978 - 05.2007
Some College (No Degree) -
Jefferson State Community College
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