Summary
Overview
Work History
Education
Skills
Timeline
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Susan Gore

Mayfield,KY

Summary

Driven Pharmacy Technician with 15 years of experience and success in working within fast-paced Hospital Pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

9
9
years of professional experience

Work History

Nationally Certified Pharmacy Technician

Mercy Health Hospital
09.2017 - 02.2024
  • Coordinated verification and filling of countless daily prescriptions in high-volume hospital pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
  • Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Prepared sterile compounding products under strict aseptic conditions for IV therapy or chemotherapy treatments as needed.
  • Counted, measured and compounded medications following standard procedures.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Nationally Certified Pharmacy Technician

Walmart Pharmacy
06.2015 - 08.2017
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
  • Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
  • Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Managed opening and closing duties for pharmacy.

Education

GED -

West Kentucky Community And Technical College
Paducah, KY
07.2009

Skills

  • Prescription Pricing
  • Continuing education
  • Compounding Techniques
  • Advanced math skills
  • Manual and automated medication dispensing
  • Adherence to Protocols
  • Drug safety
  • Resolving Complaints
  • Certified Pharmacy Technician (CPhT)
  • Medication labels
  • Employee Training
  • Creative Thinking
  • Dispensing Medications
  • IV Supply Restocking
  • Customer Service
  • OTC Recommendations
  • Quality Control Procedures
  • HIPAA Compliance
  • Processing payments
  • Insurance Verification
  • Drug Inventory Management

Timeline

Nationally Certified Pharmacy Technician

Mercy Health Hospital
09.2017 - 02.2024

Nationally Certified Pharmacy Technician

Walmart Pharmacy
06.2015 - 08.2017

GED -

West Kentucky Community And Technical College

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Susan Gore