Susan Greene
Coventry,CT
Summary
Customer service-oriented professional skilled in enhancing operational efficiency and resident engagement. Expertise in managing lease agreements, resolving maintenance requests, and conducting thorough background checks ensures compliance and satisfaction. Dedicated to applying strong communication and problem-solving abilities in a fast-paced environment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Leasing Consultant
Dolben
Windsor, CT
02.2026 - Current
- Conducted property tours to highlight amenities and features for prospective tenants.
- Managed lease agreements to ensure compliance with company policies and smooth rental processes.
- Resolved maintenance requests promptly to maintain high resident satisfaction.
- Coordinated move-in processes, including scheduling inspections and orientations.
- Conducted background checks on applicants to verify rental eligibility.
- Maintained accurate records of applications and leases for prospective renters.
- Tracked leads using MRI software, following up with interested parties effectively.
- Supported community events to foster resident engagement and connection.
- Supported property manager in managing delinquencies, including notices and payment collections.
Leasing Consultant
AMP Residential
Windsor, CT
10.2025 - 02.2026
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Manage daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Coordinate move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure.
- Conduct apartment tours and respond to tenant inquiries.
- Maintained accurate records of all leasing activity in accordance with company policies and procedures.
- Performed periodic inspections of vacant units to ensure readiness for occupancy.
Licensed Insurance Agent
The Hartford
Hartford, CT
06.2024 - 07.2025
- Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.
- Identified gaps in existing coverage and recommended additional services to meet customer needs.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Processed payments for insurance policies
- Interpreted complex legal language from policy documents into easily understandable terms for customers.
- Collaborated with underwriters to assess risk levels associated with potential customers.
- Utilized problem solving skills to quickly resolve difficult customer issues.
Operations Manager
FedEx Ground
Willington, CT
04.2022 - 06.2024
- Ensured that all employees received the proper training and resources to perform their jobs effectively
- Developed and monitored key performance indicators for operations, leading to improved efficiency and cost savings
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Run a pre-sort informational meeting for all the package handler with details of the day and spots assigned
- Organize the dock pre-sort for all assigned routes
- Oversee 20 package handlers unload trailers and load home delivery vans
- Provide Quality Control reviews with business managers and drivers to ensure their routes are loaded properly and then dispatch
- Train entry level employees
- Post sort clean up and paperwork
- Hold Monthly Employee Engagement meetings.
- Load home delivery vans for Hartford Local
- Cross trained in Inbound scanning, smalls, loading vans, loading pallets and pre-sort dock preparations
- Received 5 MYP awards (i.e Employee of the Month)
- Inspected packages for damages or defects and recorded any issues found.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Package Handler
FedEx Ground
Willington, US
10.2018 - 04.2022
- Sorted packages by destination for efficient processing and delivery.
- Collaborated with team members to meet daily workload goals.
- Inspected packages for damage before loading onto transport vehicles.
- Followed safety protocols to prevent accidents and injuries during operations.
- Assisted in loading delivery trucks with prepared packages.
Event Assistant
Designs For Health
Suffield, CT
05.2008 - 01.2013
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Provided customer service assistance before, during, and after events.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Implemented processes for collecting feedback from attendees after completion of an event.
Material Support Specialist
Designs For Health
Suffield, CT
05.2006 - 05.2008
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Provide support and technical data to 50H sales representatives across the country
- Organize tradeshows, including booking hotel and air Flights for local office
- Follow up on leads from tradeshows and maintain a database of new accounts
- Plan and execute on and off-site sales trainings
- Provide a tradeshow cost benefit analysis, including customer retention
- Developed an inventory control system and provide annual cost projections to management
- Procure outside contract services (i.e Printing)
- Train entry level employees
- Assist Doctors and clients with technical support.
Education
Master's Degree - Business Entrepreneurship
NorthCentral University
07-2018
Bachelor Degree - Human Development and Family Studies
University Of Connecticut
CT05-2009
Skills
- Customer service excellence
- Ability to work under pressure
- Effective communication
- Team collaboration
- Flexibility and adaptability
- Lead management
- Lead generation techniques
- Retention techniques
- Tenant relationship management
- Lease processing optimization
- Prospective tenant engagement
Certification
Licensed Personal lines Sales
Timeline
Leasing Consultant
Dolben
02.2026 - Current
Leasing Consultant
AMP Residential
10.2025 - 02.2026
Licensed Insurance Agent
The Hartford
06.2024 - 07.2025
Operations Manager
FedEx Ground
04.2022 - 06.2024
Package Handler
FedEx Ground
10.2018 - 04.2022
Event Assistant
Designs For Health
05.2008 - 01.2013
Material Support Specialist
Designs For Health
05.2006 - 05.2008
Master's Degree - Business Entrepreneurship
NorthCentral University
Bachelor Degree - Human Development and Family Studies
University Of Connecticut