Mike Greenwood

• Managed daily store operations and ensured compliance with company policies.
• Trained and supervised staff to enhance customer service skills.
• Resolved customer complaints promptly to ensure satisfaction and loyalty.
• Fostered friendly neighborhood environment through outdoor events and community fundraisers, enhancing store's local presence.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Tracked inventory and conducted physical counts to effectively minimize loss and maintain stock accuracy.
• Created weekly work schedules for store personnel.
• Managed inventory through cycle counts, audits, and shrinkage control to ensure optimal stock levels.

• Managed several departments including Hardware, Flooring,and Millwork. Winner of many awards for best sales and merchandising displays.
• Assisted customers in selecting products and resolving inquiries effectively.
• Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
• Assigned tasks to ensure efficient workflow.
• Assisted with training, development, and mentoring of sales employees.

Managed Fishing Departments including freshwater, saltwater, and flyshop, overseeing 60 employees and driving $15 million in annual sales. Led Pro Staff competing in freshwater and offshore fishing tournaments.

Coordinated with vendors and fishing pros to create impactful events for the store.

• Supervised daily sales floor operations to enhance customer experience.
• Managed inventory levels and organized merchandise displays for optimal presentation.
• I managed several departments which included Sporting Goods, Hardware, Automotive, and Houseware.
• Assisted customers in selecting products and resolving inquiries effectively.