Susan Guntz
Virginia Beach,VA
Summary
Driven leader with strong problem solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant work environment. Knowledgeable in safety and sanitation protocols. Hardworking team player with an expertise in completing various tasks and offering support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
House Cleaner
Beach Cleaning Services
04.2023 - Current
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Front of House Manager
Clean Eatz
08.2020 - 03.2023
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Wait Staff Member
Rustic Spoon
02.2020 - 07.2020
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Head Hostess
Bay Local Eatery
02.2018 - 01.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
GED -
Adult Learning Center
Virginia Beach, VA2019
Skills
- Customer Service
- Inventory Management
- Computer Skills
- Organizational Skills
- Time Management
- Heavy Lifting
- Sorting and Categorizing
Timeline
House Cleaner
Beach Cleaning Services
04.2023 - Current
Front of House Manager
Clean Eatz
08.2020 - 03.2023
Wait Staff Member
Rustic Spoon
02.2020 - 07.2020
Head Hostess
Bay Local Eatery
02.2018 - 01.2020
GED -
Adult Learning Center
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