SUSAN HARRISON
Maplesville,AL
Summary
Detail-oriented administrative professional with extensive experience in customer service, office administration, and recordkeeping. Proven track record of streamlining processes and enhancing team productivity through effective communication and time management.
I have been in my current position for nearly 18 years and I have trained 4 other employee's since I have been here.
Dedicated administrative assistant skilled in documentation, scheduling, and customer relations. Notable ability to improve workflow processes leading to enhanced team efficiency. Committed to maintaining high standards of professionalism and confidentiality in all aspects of administrative support.
Meticulous administrative professional with a focus on exceptional customer service and efficient office operations. Experienced in managing schedules and documentation to support departmental goals while fostering positive relationships within teams.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
CHILTON COUNTY ROAD DEPARTMENT
Clanton, AL
10.2010 - Current
- Managed scheduling and coordination of departmental meetings and events.
- Streamlined office processes to enhance administrative efficiency and communication.
- Assisted in maintaining accurate records and documentation for departmental projects.
- Supported budget preparation by compiling data and processing invoices accurately.
- Led initiatives to improve workflow processes, resulting in enhanced team productivity.
- Mentored junior staff on administrative best practices, fostering professional development.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
CLERK
CHILTON COUNTY PROBATE
Clanton, AL
09.2007 - 10.2010
- Processed legal documents for probate cases, ensuring compliance with state regulations.
- Maintained accurate records of court filings and case status updates.
- Assisted in managing schedules for court hearings and appointments efficiently.
- Communicated effectively with clients regarding case inquiries and procedural guidance.
- Streamlined filing systems to enhance accessibility and retrieval of case files.
- Conducted research on legal precedents to support ongoing probate matters.
- Supported the probate team by organizing and prioritizing incoming documentation.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Science Education
WALLACE COMMUNITY COLLEGE
Selma, ALSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Successfully resolved 100 customer issues per month.
- Managed inventory and office budgeting for supplies for busy office of 45 employees.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Oversaw road project, resulting in better roads.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Investigated, identified and reconciled account discrepancies totaling $1000 in company savings.
Languages
English
Full Professional
Timeline
Administrative Assistant
CHILTON COUNTY ROAD DEPARTMENT
10.2010 - Current
CLERK
CHILTON COUNTY PROBATE
09.2007 - 10.2010
Science Education
WALLACE COMMUNITY COLLEGE