Susan Hartman
Mesa,AZ
Summary
Adept Customer Service Representative with a proven track record at Costco, where I excelled in resolving high-stress situations and boosting customer loyalty through empathetic service and effective problem-solving. Skilled in active listening and product knowledge, I significantly enhanced client satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Costco
Tempe, AZ
12.1994 - 03.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Non Profit Leadership And Management - Non Profit Management
Arizona State University
Tempe, AZ08.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Quality Control
- Retail store support
- Brand representation
Timeline
Customer Service Representative
Costco
12.1994 - 03.2006
Non Profit Leadership And Management - Non Profit Management
Arizona State University