Susan Hawkins
Clermont,FL
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
Carson Surgical Group
Carson City, Nevada
11.2001 - 08.2018
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Trained new staff on office procedures, software programs and customer service protocols.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Coordinated with insurance companies to verify coverage of services rendered.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
Education
Bachelor of Science - Business Management
University of Phoenix
01-2002
Associate of Arts -
Tarrant County Junior College
Hurst, TX01-1999
Skills
- Outpatient clinical platforms
- Office budget management
- Medical billing expertise
- Billing processes
- Patient scheduling management
- Sound judgment
- EMR software
- Human resources
- Conflict resolution abilities
- Schedule creation
- Medical terminology
- Physician coordination
- Coding team coordination
- Team leadership and motivation
- Time management mastery
- Medical procedures scheduling
- Insurance eligibility and verification
- Conflict resolution
- Performance evaluation experience
- Strong work ethic
- Insurance verification proficiency
- Medical practice operations
- Reception management
Timeline
Medical Office Manager
Carson Surgical Group
11.2001 - 08.2018
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts -
Tarrant County Junior College
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