Susan Hill

Answer customer telephone calls promptly to avoid on-hold and wait times

Handle customer inquiries courteously and professionally

Actively listen to customers in order to give correct transit directions for Chicago, Illinois and surrounding suburbs

Answered members inquires regarding account balances, transaction history, and service charges

Processed member transactions promptly and accurately

Disbursed cash and checks accurately for members while maintaining security of cash drawer daily

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow

Responsible as a teller II for opening and closing the drive thru building while making all opening and closing procedures were followed

Performed monthly audits of cash drawers as well as cash dispense machines

• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Implemented orderly, organized filing systems for easy record retrieval.
• Validated and recorded invoices and resolved discrepancies with vendors.
• Generated financial reports and summaries for management review.
• Reconciled bank statements and credit card accounts for accuracy and completeness.
• Input data into accounting system and maintained integrity of system information to alleviate potential breaches.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.