Zack Haug
Dover,DE
Summary
Adept at multitasking and problem-solving, I enhanced customer satisfaction at IHOP by efficiently managing multiple tables and ensuring prompt service. My strong work ethic and exceptional customer service skills, honed across roles at Sam's Club and Piazza Mia Restaurant, are complemented by proficient use of POS systems and effective time management.
Overview
4
4
years of professional experience
Work History
Server
IHOP
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service
Sam's Club
01.2022 - 01.2023
- Provided outstanding customer service by addressing visitor needs promptly.
- Maximized client retention through exceptional customer service and timely followups.
- Responded to customer requests for products, services, and company information.
Host
Piazza Mia Restaurant
01.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Lake Forest High School
Felton, DE06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Problem-solving abilities
- Data Collection
- Verbal and written communication
- Time Management
Timeline
Server
IHOP
01.2023 - Current
Customer Service
Sam's Club
01.2022 - 01.2023
Host
Piazza Mia Restaurant
01.2021 - 01.2022
High School Diploma -
Lake Forest High School
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