Susan Hudson
Anderson,IN
Summary
Dynamic Office Manager with a proven track record at Doug Wiand Design, excelling in resource allocation and customer service. Expert in implementing efficient systems and processes, enhancing document retrieval and team productivity. Strong organizational skills and a commitment to fostering positive client relationships drive success in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Office Manager
Doug Wiand Design
Los Angeles, CA
07.2022 - 01.2026
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated schedules and meetings for executives, optimizing time management.
- Implemented electronic filing system, increasing document retrieval efficiency.
- Handled all procurements, invoicing, payroll and project planning.
- Self-taught Design Manager, Morpholio Board, and Houzz floorplans.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Monitored office budget expenditures, identifying cost-saving opportunities without compromising quality.
Collector
Phoenix Financial Services
Indianapolis, IN
06.2017 - 05.2022
- Managed collections of outstanding accounts, ensuring timely payments.
- Developed efficient processes for tracking and reporting account statuses to improve productivity.
- Met and exceeded monthly goals in order to receive top tier of commissions.
- Followed all FDCPA practices.
Collector
IMC
Indianapolis, IN
01.2012 - 05.2017
- Managed collections of outstanding accounts, ensuring timely payments and maintaining customer relationships.
- Developed efficient processes for tracking and reporting account statuses to improve team productivity.
- Resolved disputes with clients by negotiating payment plans that aligned with company policies.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Collections Supervisor
Comcast
Indianapolis, IN
01.1993 - 08.2011
- Supervised collections team, ensuring adherence to company policies and procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced outstanding collections.
- Trained and mentored staff on best practices in collections and customer service interactions.
- Analyzed collection reports to identify trends and develop strategic action plans for improvement.
- Interviewed and assisted in selection of candidates for collections positions on team of 22.
Education
Some College (No Degree) - Accounting/Criminal Justice
Ball State University
Muncie, INSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
Timeline
Office Manager
Doug Wiand Design
07.2022 - 01.2026
Collector
Phoenix Financial Services
06.2017 - 05.2022
Collector
IMC
01.2012 - 05.2017
Collections Supervisor
Comcast
01.1993 - 08.2011
Some College (No Degree) - Accounting/Criminal Justice
Ball State University