SUSAN J. KLEIN
Milwaukee,WI
Summary
Experienced inside salesperson with a strong customer service focus and a proven track record in purchasing and inventory management. Seeking a position at an established company to leverage extensive background and expertise. With over 20 years of experience, brings a wealth of knowledge in organizational skills and critical thinking. Committed to supporting the company's growth and success, eager to contribute varied experiences to drive positive results.
Overview
28
28
years of professional experience
Work History
Inside Sales and Customer Service
Res Manufacturing
12.2018 - 11.2024
- Processed orders received via e-mail and retrieved via various customer portals
- Compiled and submitted quotes
- Worked closely with production planning and purchasing personnel to get timely responses for customers
- Worked closely with purchasing ensuring all obsolescence was covered at the end of production
- Submitted advanced shipping notices via various portals
- Daily use of AS400 system for various duties
Inside Sales, Customer Service and Purchasing
Great Lakes Industrial (formerly known as Great Lakes Rubber & Supply)
07.1996 - 12.2018
- Processed customer orders received via multiple channels
- Purchased products needed to fill orders and expedite orders as necessary
- Worked with portals to confirm customer orders and submit advanced shipping notifications
- Worked with customers to determine the proper product for their application
- Sourced products and assembled information required for quotes
- Presented quotes to customers and adjust pricing as necessary
- Managed inventory at two warehouses, including one out-of-state
- Supported outside salesmen, in managing bin stocking programs, quotes, sales, purchasing, and customer service
- Trained new employees within the department
Education
BA - Spanish and Humanistic Studies
Skills
- Relationship Building & Management
- Phone Etiquette
- Analysis Skills
- Effective Communication
- Basic Print Reading
- Basic Mechanical Aptitude
- MS Office Suite
- Teams
Timeline
Inside Sales and Customer Service - Res Manufacturing
12.2018 - 11.2024
Inside Sales, Customer Service and Purchasing - Great Lakes Industrial (formerly known as Great Lakes Rubber & Supply)
07.1996 - 12.2018
University Wisconsin - BA, Spanish and Humanistic Studies
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