Ernie Sifuentes
San Antonio,TX
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Inside Sales Customer Service
Allied Plastic Supply
San Antonio, TX
04.2016 - Current
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Participated in trade shows and conventions to generate leads.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Solicited feedback from customers on product features and service levels.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
Inside Sales Representative
Port Plastics
City Of Industry, CA
04.2002 - 04.2016
- Cross-sold additional products or services based on customer needs.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Participated in trade shows and conventions to generate leads.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Solicited feedback from customers on product features and service levels.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
Education
High School Diploma -
John A. Rowland High School
Rowland Heights, CA06-1981
Skills
- Cold-calling
- Organization
- Goal-Oriented
- Performance Tracking
- Leads Prospecting
- Paperwork Processing
- Customer Service
- Problem-solving abilities
- Customer Relations
- Work Prioritization
Certification
- IAPD Level 1 - 2007
- IAPD Inside Sales - 2008
Languages
English
Professional
References
References available upon request.
Timeline
Inside Sales Customer Service
Allied Plastic Supply
04.2016 - Current
Inside Sales Representative
Port Plastics
04.2002 - 04.2016
High School Diploma -
John A. Rowland High School
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