Susan Johnson
Winchester,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pearl Interactive Network
Winchester, KY
09.2013 - 11.2023
Guided customers through ACA enrollment process to ensure compliance and satisfaction.
- Provided exceptional customer support via phone and chat channels.
- Resolved customer inquiries and concerns swiftly and effectively.
- Documented customer interactions in the internal database accurately.
Administrative Assistant
Pearl Interactive Network
05.2016 - 03.2019
Helped with reports and supported the management team and supervisors. I also helped hr with onboarding during hiring season.
Education
Howard High School
Columbia, MdSkills
Proficient in administrative skills Im reliable and dependent
Timeline
Administrative Assistant
Pearl Interactive Network
05.2016 - 03.2019
Customer Service Representative
Pearl Interactive Network
09.2013 - 11.2023
Howard High School