Susan Kaull
North Redington Beach,FL
Summary
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Supply Shield
St Pete, FL
12.2024 - 08.2025
- Developed strategic partnerships to enhance business opportunities and market reach.
- Conducted market research to identify emerging trends and customer needs.
- Managed client relationships to ensure satisfaction and retention.
Project Manager
NAC GROUP
St. Petersburg, FL
06.2022 - 10.2023
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Assistant Sales Associate
NAC GROUP
St. Petersburg, FL, FL
04.2021 - 06.2022
- Developed relationships with vendors to negotiate discounts and arrange delivery schedules.
- Tracked customer orders from placement through delivery.
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Maintained records related to sales for store management.
- Engaged in sales-oriented discussions to determine customer pain points.
Purchasing Agent
NAC GROUP
St. Petersburg, FL, FL
01.2021 - 04.2021
- Connected with store managers and product suppliers to orchestrate efficient inventory movements.
- Conducted market research on new products or services available from potential suppliers.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Inside Sales Representative
RS Components
Largo, FL
09.2015 - 12.2020
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Contributed ideas for improving internal processes related to sales operations.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Contacted new and existing customers to discuss product and service solutions.
- Identified customer needs by asking questions and advising on best solutions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Education
Some College (No Degree) -
SPJC
St. Petersburg, FLSkills
- Project Planning
- Procedure Development
- Project Development
- Compliance Monitoring
- Cold Calling Expertise
- Attention to Detail
- Relationship Building
- Customer Service
- Telephone Sales
- Sales Presentations
- Exceptional Customer Service
- Product Knowledge
Timeline
Business Development Manager
Supply Shield
12.2024 - 08.2025
Project Manager
NAC GROUP
06.2022 - 10.2023
Assistant Sales Associate
NAC GROUP
04.2021 - 06.2022
Purchasing Agent
NAC GROUP
01.2021 - 04.2021
Inside Sales Representative
RS Components
09.2015 - 12.2020
Some College (No Degree) -
SPJC