Summary
Overview
Work History
Education
Skills
Timeline
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Susan Knorr

Westbury

Summary

Dynamic Office Manager with a proven track record at Hamco New York Inc, excelling in customer service and office administration. Enhanced productivity by streamlining processes and maintaining confidentiality of sensitive information. Recognized for exceptional organizational skills and a commitment to quality, ensuring high levels of client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Office Manager

Hamco New York Inc
1999 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Production Manager

Bernard Chaus
1984 - 1989
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Receptionist

Norstan Industries
1979 - 1984
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelors -

Nassau Community College
Garden City, NY
01-1978

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations

Timeline

Office Manager

Hamco New York Inc
1999 - Current

Production Manager

Bernard Chaus
1984 - 1989

Receptionist

Norstan Industries
1979 - 1984

Bachelors -

Nassau Community College