Susan Lahti
Licensed Pharmacy Technician
Laurium,MI
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
16
16
years of professional experience
Work History
Licensed Pharmacy Technician
Aspirus Keweenaw Pharmacy
Laurium MI 49913
07.2008 - Current
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Walmart Pharmacy
Houghton, MI
04.2008 - 07.2008
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Walmart Pharmacy
Taylors, SC
11.2007 - 04.2008
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Undeclared
Northern Michigan University
Marquette, MIHigh School Diploma -
Calumet High School
Calumet, MI 05.2001 -
Skills
Medication Dispensing
Insurance Billing
Drug Utilization Review
HIPAA Compliance
Drug Inventory Control
Insurance Verification
Medication Packaging
Pharmaceutical Calculations
Accomplishments
In December 2022 I was awarded the Aspirus Sunflower Award for assisting a patient with insurance overrides after a housefire.
Timeline
Licensed Pharmacy Technician
Aspirus Keweenaw Pharmacy
07.2008 - Current
Pharmacy Technician
Walmart Pharmacy
04.2008 - 07.2008
Pharmacy Technician
Walmart Pharmacy
11.2007 - 04.2008
High School Diploma -
Calumet High School
05.2001 -
Undeclared
Northern Michigan University