SUSAN LAIRD
Sebago Center,ME
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Insurance Specialist
NJM Insurance Group
Ewing, NJ
04.2018 - 10.2022
- Reviewed new submissions for auto, property and umbrella policies in accordance with established underwriting rules for applicable states.
- Reviewed renewal of insurance policies to ensure compliance with existing regulations.
- Provided effective response and/or resolutions during internal and external interactions on complex matters that cannot be resolved by general staff members.
Customer Service Supervisor
NJM Insurance Group
Ewing, NJ
04.2017 - 04.2018
- Actively supported customer service associates by quickly responding to questions via phone or email and finding appropriate solutions to customer issues.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Trainer
NJM Insurance Group
Ewing, NJ
08.2015 - 04.2017
- Designed and developed training materials for new employees in the organization.
- Organized and extensively trained company policies and procedures to new and existing employees.
- Documented all training activities including attendance records, feedback forms, surveys.
Underwriter
NJM Insurance Group
Ewing, NJ
03.2002 - 07.2015
- Reviewed applications for auto insurance policies that included analysis of motor vehicle records and claim history reports to accept or deny new business by applying appropriate underwriting guidelines.
- Trained procedures on underwriting auto new business applications to newly promoted customer service representatives.
- Addressed customer inquires and complaints in a professional and timely manner.
Insurance Agent
NJM Insurance Group
Ewing, NJ
07.1997 - 03.2002
- Engaged customers and provided high level of service by carefully explaining details about product options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Addressed customer inquiries regarding their policies and conducted policy changes per insureds' request.
Education
Bachelor of Arts - Law & Justice
The College of New Jersey
Trenton, NJ05-1997
Skills
- Customer Service Oriented
- Effective Communicator
- Maintaining Compliance
- Detail Oriented
Timeline
Insurance Specialist
NJM Insurance Group
04.2018 - 10.2022
Customer Service Supervisor
NJM Insurance Group
04.2017 - 04.2018
Trainer
NJM Insurance Group
08.2015 - 04.2017
Underwriter
NJM Insurance Group
03.2002 - 07.2015
Insurance Agent
NJM Insurance Group
07.1997 - 03.2002
Bachelor of Arts - Law & Justice
The College of New Jersey
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