Susan Lamm
Wills Point,Texas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Reliable and dedicated with a strong sense of responsibility and punctuality, contributing to overall operational efficiency. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Driver Services - Customer Specialist II
Schneider
08.2012 - Current
- In charge of ordering, stocking, and issuing of driver supplies and parts (to include king pin locks, load straps, padlocks, DEF, logbooks).
- Assist IT with inventory, update to Windows 11, and return of assets. Order equipment and hardware as needed.
- Order forms and printed material for my department, the Training Department, and Operations.
- Type correspondence, memos, and emails as needed.
- Pick up and distribute mail and packages for drivers and associates.
- Handle interoffice mail and FedEx shipments.
- Take phone calls and resolve issue or transfer to other staff or management.
- Handle emergencies as needed (drivers, associates, building).
- Update supply and yard management spreadsheets daily
- Assist drivers in locating empty and assigned trailers.
- Communicate with drivers regarding their tractor and trailer location.
- Assist drivers with storing and shipping personal belongings.
- Provide drivers with information regarding shipments, relays, and trailing unit assignments.
- Communicate with appropriate resources to resolve issues.
- Issue company cars for the Wilmer and Houston Operating Centers.
- Issue shower keys and maintain shower/towel use log.
- Proactively communicate with drivers, operations, and other maintenance associates regarding maintenance issues.
- Provide drivers with information regarding work orders.
- Input Preventive Maintenance checklists for all tractors and trailers (assist the Shop).
- Complete and document daily yard checks.
- Maintain Transflo equipment, insure it is operational, and coach drivers on usage.
- Point of contact for café, canteen, housekeeping, and facilities maintenance issues.
- Operate inbound/outbound personal vehicle (POV) and pedestrian gates, manage yard flow, and direct parking.
- Book regular/flex Ubers, car rentals, and hotels for associates and drivers, and assist with changes to existing travel reservations.
Education
BA - Radio-Television
University of Arizona
Tucson, AZSkills
- Microsoft Windows 11 - Word, Excel, PowerPoint, Outlook
- Microsoft Edge
- Microsoft Teams
Timeline
Driver Services - Customer Specialist II
Schneider
08.2012 - Current
BA - Radio-Television
University of Arizona
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