Susan Lanning
Kansas City,MO
Summary
Hardworking and Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills relating to customer service, multitasking and time management. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resident Coordinator
Crestwood Senior Living
12.2020 - 07.2023
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Coordinated with other departments to ensure efficient delivery of services.
- Provided guidance on housing policies, regulations, and procedures for residents.
- Developed and implemented programs to meet the needs of residents.
Surgery Scheduling Coordinator
Omaha Eye and Laser Institute
06.2019 - 07.2020
- Developed reports detailing upcoming operations and associated costs.
- Scheduled follow-up appointments according to post-operative protocols.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
Receptionist/Office Coordinator
Omaha Pain Physicians
12.2017 - 04.2019
- Greeted and checked in patients, and used EMR software to collect/verify personal, medical, demographic, and insurance information
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays
- Answered and triaged telephone calls while maintain professional attitude and delivering the highest quality service to patients, families and physicians.
Customer Service Associate
Dillard's
11.2015 - 12.2017
- Provided superior assistance to customers with various transactions at the Customer Service Desk including managing returns, online orders, merchandising, and help desk.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Assisted team members in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.
- Provided information about products and services available to customers.
Receptionist/Front Office Associate
Heritage at Legacy
01.2013 - 08.2015
- Performed administrative and clerical support tasks including resident rosters, calendars, distribute mail and other office duties.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
RECEPTIONIST/ APPOINTMENT SCHEDULER
Premier Plastic Surgery
01.2008 - 12.2012
- Collected and logged payments in the company database
- Prepared and maintained patient medical charts
- Gathered and presented informative and educational information about the patient's visit.
Education
High school diploma -
Marian High School
Omaha, NEBUSINESS ADMINISTRATION - ART HISTORY, DESIGN
University of Nebraska Lincoln, University of South Florida, University of Nebraska
Skills
- Retail Sales
- Receptionist
- Customer service
- Office experience
- Computer skills
- Communication skills
- Multitasking
Certification
Medical Scheduling (10+ years)
Insurance Verification (10+ years)
Office Administration (10+ years)
Microsoft Office (10+ years)
Microsoft Word
Microsoft Outlook (10+ years)
Medical Records (10+ years)
Triage (10+ years)
Medical Office Experience (10+ years)
Timeline
Resident Coordinator
Crestwood Senior Living
12.2020 - 07.2023
Surgery Scheduling Coordinator
Omaha Eye and Laser Institute
06.2019 - 07.2020
Receptionist/Office Coordinator
Omaha Pain Physicians
12.2017 - 04.2019
Customer Service Associate
Dillard's
11.2015 - 12.2017
Receptionist/Front Office Associate
Heritage at Legacy
01.2013 - 08.2015
RECEPTIONIST/ APPOINTMENT SCHEDULER
Premier Plastic Surgery
01.2008 - 12.2012
High school diploma -
Marian High School
BUSINESS ADMINISTRATION - ART HISTORY, DESIGN
University of Nebraska Lincoln, University of South Florida, University of Nebraska
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