Susan Ledbetter
Gulf Breeze,FL
Summary
Highly experienced and results-driven technical professional with over a decade of hands-on experience in systems maintenance, system implementation, and process improvement. Demonstrated expertise in leading teams with a strong yet supportive approach, conducting comprehensive systems analysis, and ensuring strict adherence to safety and quality standards. Skilled in providing technical support, developing and maintaining complex mechanical and electrical systems, and optimizing operational processes. Recognized for exceptional leadership in high-stress environments, with a dedicated focus on mentoring and developing less experienced technicians. Holds advanced certifications in aviation maintenance, quality assurance, and hazardous material management, showcasing the ability to successfully manage large-scale projects and deliver efficient solutions. U.S. citizen with the capability to reactivate a DoD security clearance, fully prepared to contribute to mission-critical defense and aerospace operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender/Shift Manager
Saint Michael's Brewing Company
04.2024 - Current
- Addressed operational challenges by implementing creative solutions to improve workflow.
- Managed ordering and receiving of supplies to minimize waste and ensure availability.
- Developed contingency plans to manage unexpected situations without service disruption.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
Customer Support/Logistics
Field Engine Wildlife Research and Management/ Pig Brig Trap Systems
02.2022 - 07.2023
- Systems Implementation: Managed and utilized tools like Zendesk and Shopify to analyze, design, and implement customer support systems, ensuring optimal user engagement and satisfaction
- Technical Problem Solving: Provided hands-on solutions to customer inquiries via telephone, email, online chat, and Google Meet, addressing technical issues related to products and services
- Data Analysis & Documentation: Collected, managed, and analyzed data using spreadsheets, maintaining comprehensive records of customer interactions, inquiries, and resolutions to improve service delivery
- Process Improvement: Generated and reconciled shipping quotes for both domestic and international freight, optimizing logistical processes and ensuring compliance with global regulations
Building Manager Assistant
Eglin AFB
01.2021 - 02.2022
- Maintenance Coordination: Supported engineering tasks by overseeing maintenance of over 350 rooms across two buildings, coordinating with base Civil Engineers and contractors for major maintenance projects
- Process Documentation: Maintained detailed records of maintenance procedures, ensuring adherence to organizational standards and safety regulations
General Manager
Emerald Republic Brewing Company
05.2019 - 02.2020
- Operational Leadership: Led the analysis, design, and implementation of business operations from start-up to opening, ensuring on-time project completion
- Team Management: Directed interviewing, hiring, training, and performance appraisal processes, mentoring a diverse team to achieve business objectives
- System Optimization: Implemented and maintained the Point of Sale (POS) system, enhancing data accuracy for detailed accounting and operational analysis
Manager
World of Beer
05.2016 - 11.2019
- Team Leadership: Managed a team of 20, overseeing $75,000 in monthly sales, and providing hands-on mentorship to enhance performance
- Technical Training: Facilitated the certification of 17 personnel as Cicerone Level 1 Certified Beer Servers within a two-week timeframe, demonstrating commitment to professional development and technical expertise
Event Host
Brew Bus
12.2015 - 04.2016
- Customer Engagement: Conducted technical tours and tastings at over 45 local breweries, leveraging in-depth industry knowledge to enhance customer experiences
- Logistical Coordination: Worked in tandem with vehicle operators to manage events, ensuring seamless operation and client satisfaction
Hazardous Material Coordinator
Patrol Squadron Five
12.2012 - 04.2014
- Program Development: Analyzed, designed, and implemented the Hazardous Material (HAZMAT) and Hazardous Waste (HAZWASTE) program for Patrol Squadron Five, ensuring compliance with local and federal regulations
- Audit Management: Directed multiple scheduled and unscheduled compliance audits with a 100% pass rate, showcasing meticulous attention to detail and process adherence
- Training & Documentation: Provided comprehensive training on safety, utilization, storage, and disposal of hazardous materials to over 200 employees, maintaining detailed documentation to support organizational compliance
Aviation Structural Mechanic
Patrol Squadron 5
06.2011 - 04.2014
- Technical Supervision: Led a team of 22 aircraft technicians in the maintenance and repair of P-3 Orion aircraft, ensuring adherence to system specifications and maintenance protocols
- Documentation & Compliance: Maintained accurate training records and documentation for all maintenance performed, supporting process improvements and compliance standards
- Logistical Support: Managed logistical aspects of the squadron's HAZMAT program, including tools and materials requisition, to support operational readiness
Instructor
CNATTU
02.2008 - 06.2011
- Curriculum Development: Designed and developed coursework, incorporating requirements engineering principles to ensure relevance and effectiveness
- Technical Instruction: Delivered over 1,380 hours of technical classroom instruction to 102 students with a 100% graduation rate, emphasizing systems analysis and problem-solving skills
- Peer Evaluation: Conducted curriculum maintenance and peer evaluations, contributing to continuous improvement in instructional delivery
Aircraft Structural Mechanic
Patrol Squadron 45
10.2002 - 01.2008
- Leadership & Maintenance: Supervised 88 aircraft technicians in comprehensive maintenance, repair, and overhaul of P-3 Orion aircraft, achieving a 96% mission completion rate
- Quality Assurance: Qualified as aircraft Quality Control inspection representative and Aviation Gas Free Engineer, ensuring the highest standards of safety and compliance
- Process Enhancement: Implemented process improvements in aircraft structural maintenance, contributing to operational efficiency and effectiveness
Skills
- Quality Assurance
- Systems analysis and design
- Test procedure & requirements development (TPRD)
- Property, plant and equipment Management
- Mechanical and electrical troubleshooting
- Organizational development and knowledge management
- Continuous process improvement
- Use of testing equipment (eg, oscilloscopes, multimeters)
- Knowledge of industry standards (eg, AS9100, ISO 9001)
- Data analysis and reporting
- Safety compliance & risk management
- Project management
- DODAAF Labeling, annotation review and analysis
- Data Analytics (DMATLAB, Excel, Tableau, Seaborn)
- Cloud Operations Support Service Administration (MS Teams, Routes, Zendesk, Chatbots, Zoom, Google Meet, Shopify, WP API and Cloud)
Certification
- Aviation Structural Mechanic (Hydraulics and Structures) organizational Level Strand (C-603-0176)
- Aviation Structural Mechanic (Hydraulics and Structures) Common Core (A-9500001)
- P-3 Structures Hydraulic Power and Flight Controls (Initial) Organizational Maintenance (C-603-9530) (NEC-8819)
- P-3 Structures Hydraulic Power and Flight Controls (Career) Organizational Maintenance (C-603-9531) (NEC-8319)
- Instructional Delivery Continuum (IDC) - Journeyman Instructor Training (JIT)- Basic Instructor - Automated Electronic Classroom (AEC) (Basic Instructor (A-012-0077) (NEC-9502)
- Collateral Duty Inspector
- Quality Assurance Representative
- Master Training Specialist, Instructor certificate.
- Lean Six Sigma White Belt Course (NETC-LSSWB-1.0)
- A/F27T-10 Hydraulic Component Test Stand (D-602-4009)
- Aircraft Corrosion Control (N-701-0013)
- Aircraft Paint, Finish, and Insignia (N-701-0014)
- Radome and Fiberglass Repair (N-602-0056)
- Armed Sentry (A-830-0033)
- Work Center Supervisor Leadership Course (A-500-0102)
- Aviation Gas Free Engineering (C-600-3000)
- Corrosion Control (CNE-EPOC-WBS-2.1-00003)
- Hazardous Material Control and Management (HMC&M) Technical Training Unit Team (MTT) (A-322-2601) (NEC-9595)
- Hazardous Waste Generation and Handling (A-493-0080)
- P-3 Structures, Hydraulic Power, and Flight Controls (C-602-1081)
Timeline
Bartender/Shift Manager
Saint Michael's Brewing Company
04.2024 - Current
Customer Support/Logistics
Field Engine Wildlife Research and Management/ Pig Brig Trap Systems
02.2022 - 07.2023
Building Manager Assistant
Eglin AFB
01.2021 - 02.2022
General Manager
Emerald Republic Brewing Company
05.2019 - 02.2020
Manager
World of Beer
05.2016 - 11.2019
Event Host
Brew Bus
12.2015 - 04.2016
Hazardous Material Coordinator
Patrol Squadron Five
12.2012 - 04.2014
Aviation Structural Mechanic
Patrol Squadron 5
06.2011 - 04.2014
Instructor
CNATTU
02.2008 - 06.2011
Aircraft Structural Mechanic
Patrol Squadron 45
10.2002 - 01.2008
Similar Profiles
Doug IllingworthDoug Illingworth
North Texas Sales/Marketing Rep at Saint Arnold Brewing CompanyNorth Texas Sales/Marketing Rep at Saint Arnold Brewing Company
Michael PriceMichael Price
Owner/Operator at Saint Boniface Craft Brewing CompanyOwner/Operator at Saint Boniface Craft Brewing Company
Denell LeeDenell Lee
Dishwasher at Saint Arnolds Brewing CompanyDishwasher at Saint Arnolds Brewing Company