Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Linz

Canton,OH

Summary

Board-certified Pharmacy Technician with extensive experience in medication dispensing, regulatory compliance, and drug inventory management. Demonstrates strong relationship-building skills with patients and customers, enhancing overall patient care. Committed to supporting a dynamic team environment while ensuring adherence to best practices in pharmacy operations.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Genoa Healthcare Pharmacy
Akron, Ohio
04.2015 - Current
  • Input prescription orders, fill, and label medications accurately, and efficiently.
  • Answer telephones and the customer window to respond to questions or requests.
  • Collaborate with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Organize, prepare, and package blister packs /bubble packs to encourage patient compliance.
  • Create and manage comprehensive patient profiles.
  • Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Process insurance claims and handle billing inquiries to ensure customer satisfaction, and obtain payments.
  • Receive and store incoming supplies and inform supervisors of stock needs and shortages.
  • Provide exceptional customer service, addressing patient questions and concerns with empathy.
  • Established and updated patient profiles, medications and insurance details.
  • Participate in prescription and over-the-counter product inventory audits.
  • Maintain a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Efficiently process cash register transactions for new and refilled prescription orders.
  • Assist patients in understanding their medication instructions and usage directions.
  • Receive and verify daily incoming drug inventories, report discrepancies and log items into inventory system.
  • Safely and accurately reconstitute oral medications for patient use.
  • Participate in continuing education and training to stay current with pharmacy practices and technology.
  • Team with prescribers, technicians ,and pharmacists to prioritize and complete orders.

Certified Pharmacy Technician

Mac Pharmacy (now Akron Healthmart)
Akron, OH
07.2014 - 04.2015

Certified Pharmacy Technician

Rite Aide Pharmacy
Canal Fulton, Ohio
08.2012 - 07.2014

Registered Nurse, Home Health Care, Case Manager

Olsten-Kimberly Quality Care
Middleburg Heights, Ohio
07.1993 - 06.1995
  • Assessed patient conditions during in-home visits, developing personalized care plans.
  • Monitored patient progress, reported changes in condition to physician or supervisor and adjusted treatments accordingly.
  • Supervised LPNs and health care aides and coordinated case care.
  • Delivered required medical needs including CPAP machines, oxygen needs, tracheostomy care and maintenance, GT feeds, injections, IV maintenance, etc.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Advocated for patient needs with healthcare providers and insurance companies.
  • Administered medications, treatments, and injections as prescribed by healthcare providers.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Ensured compliance with all state and federal regulations governing home health services delivery.
  • Coordinated with physicians and healthcare teams to update patient progress and adjust care plans.
  • Cleaned and maintained medical eqipment to ensure healthy use.
  • Conducted risk assessments in home environments to ensure patient safety.
  • Assessed patient health and condition by performing physical examinations, taking vital signs, and reviewing medical histories.
  • Provided wound care, including dressing changes and monitoring for signs of infection.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Taught patients, families, and care team clean medical techniques to involve and ensure medical compliance and involvement.
  • Trained new home health nurses, sharing best practices and clinical expertise.
  • Provided home nurse visits as well as respite care shifts in the home.

Home Care Case Manager, Registered Nurse

Maternal-Child Healthcare
Cincinnati, OH
07.1991 - 06.1993

Med-Surg Staff RN, Pediatrics

Rainbow Babies And Children's Hospital
Cleveland, Ohio
06.1989 - 06.1991
  • Conducted intake assessments with patients and relatives to gather case history.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Instructed patients on proper self-care techniques at home following discharge from the hospital.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Provided emotional support and comfort to families during difficult times.
  • Educated patients and families on health care needs, conditions, and options.
  • Administered medications, tracked dosages, and documented patient conditions.
  • Prepared patients and families before surgery, explaining medical steps, as well as monitoring and treating pt post-operatively.

Education

Bachelor of Science - Nursing

The Ohio State University
Columbus, OH
05-1989

Some College (No Degree) - Pharmacy Tech Training Program 2012

Stark State College
Canton, OH

Skills

  • Prescription processing
  • Medication dispensing
  • Inventory management
  • Insurance claims processing
  • Patient profiling
  • Service Excellence
  • Detail-Oriented Approach
  • Pharmaceutical calculations
  • Accurate Data Entry

Certification

  • Certified Pharmacy Technician 2012-2018,2018-current
  • Registered Nurse. 1989-current

Timeline

Certified Pharmacy Technician

Genoa Healthcare Pharmacy
04.2015 - Current

Certified Pharmacy Technician

Mac Pharmacy (now Akron Healthmart)
07.2014 - 04.2015

Certified Pharmacy Technician

Rite Aide Pharmacy
08.2012 - 07.2014

Registered Nurse, Home Health Care, Case Manager

Olsten-Kimberly Quality Care
07.1993 - 06.1995

Home Care Case Manager, Registered Nurse

Maternal-Child Healthcare
07.1991 - 06.1993

Med-Surg Staff RN, Pediatrics

Rainbow Babies And Children's Hospital
06.1989 - 06.1991

Bachelor of Science - Nursing

The Ohio State University

Some College (No Degree) - Pharmacy Tech Training Program 2012

Stark State College

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Susan Linz