Susan Louie
Summary
Dynamic HR leader with extensive experience, specializing in strategic talent management and organizational change. Proven expertise in employee relations and change management, fostering high-performance cultures while mentoring teams. Demonstrated success in project management and strategic planning, enhancing operational efficiency and aligning people strategies with overarching business goals.
Overview
20
20
years of professional experience
Work History
Director, Employee Relations
Mastercard
Seattle
08.2024 - Current
- Facilitated conflict resolution between employees and management.
- Drafted reports summarizing findings from employee relations initiatives.
- Created and implemented employee retention strategies.
- Developed and implemented strategies to ensure employee satisfaction and engagement.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted performance investigations into employee complaints or concerns.
Director, People Business Partner
Mastercard
Seattle
01.2022 - 07.2024
- Align HR initiatives with business goals in collaboration with senior management.
- Guided and advanced initiatives for global change management.
- Led initiatives for talent and succession planning.
- Strategized methods to implement competitive pay structures.
Director, People Business Partner
Ekata
Seattle
03.2022 - 07.2023
- Assisted in conducting due diligence for mergers and acquisitions.
- Executed strategic measures to maintain essential personnel throughout the Mastercard M&A.
- Assisted in developing strategic plans for mergers and acquisitions activities.
- Strategic advisor to leadership on talent planning, talent management, total rewards, and succession planning.
- Directed team in handling complete range of HR operational tasks.
- Participated in special projects relating to mergers and acquisitions or other complex transactions.
Director, HR Central Operations
Ekata
Seattle
01.2022 - 03.2022
- People Ops leader with a key role in supporting global distributed teams.
- Strategic leader to Directors, Vice Presidents and Senior Vice Presidents on all matters related to business and people priorities.
- Served as project manager over organizational people initiatives.
- Works with cross-functional teams to create value and build processes around HR.
- Span of operations includes compensation, employee relations, benefits administration, employee relations, culture defining and building, performance management, and employment law compliance.
- Directed organizational change design and change initiatives.
Senior Manager, HR Central Operations
Ekata
Seattle
01.2021 - 12.2021
- People Ops leader with a key role in supporting distributed global teams.
- Works with cross-functional teams to align people and organizational strategy.
- The span of management operations includes employee relations and retention, benefits administration, employee relations, culture defining and building, and performance management.
Education
Information Systems -
University of Washington
Seattle, WATraining & Development - Technical Communication Engineering, Intensive research and product development on user interface design and usability
University of Washington
Seattle, WASkills
- Strategic Planning
- Policies & Procedures
- Talent Management
- Leadership development
- Culture building
- Strategic planning
- Cross-functional collaboration
- Organizational change
- Performance management
- Compensation strategy
- Succession planning
- Employee relations
- Talent management
- Employee Relations
- Program/Project Management
- Training & Development
- Strategic Leader
- Employee Mentorship
Accomplishments
- Business Partner, Ekata, a Mastercard Company, Developed and executed HR policies and strategies, maintaining positive employee relations, and enhancing organizational effectiveness. Servant leader managing a team of 4. Took a leadership role in the successful acquisition of Ekata into Mastercard.
- Senior Human Resource Generalist Supervisor, Seattle Police, Developed talent and performance management programs aligned with the objectives and goals of the organization.
- Global HR Specialist, Remote Medical International, Developed and implemented standard operating procedures and protocols to ensure integrity and accuracy of HR data, standardizing HRMS/HRIS functions. Advised leadership on people metrics to drive strategic plans. Developed and managed talent and performance programs.
- Human Resources Specialist, The Seattle Public Library, Managed 90% of internal HRIS systems, ensuring data integrity and meeting ad-hoc reporting needs.
Timeline
Director, Employee Relations
Mastercard
08.2024 - Current
Director, People Business Partner
Ekata
03.2022 - 07.2023
Director, People Business Partner
Mastercard
01.2022 - 07.2024
Director, HR Central Operations
Ekata
01.2022 - 03.2022
Senior Manager, HR Central Operations
Ekata
01.2021 - 12.2021
Information Systems -
University of Washington
Training & Development - Technical Communication Engineering, Intensive research and product development on user interface design and usability
University of Washington
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