Susan Lucier
Tacoma,WA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years.
Overview
31
31
years of professional experience
Work History
Medical Receptionist
Cascade Eye And Skin Centers
07.2008 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Retail Sales Specialist
Macy's
03.1997 - 07.2008
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Issued receipts and processed refunds, credits, or exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Assistant Deli Manager
Hoagy's Corner
06.1992 - 02.1997
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
Education
High School Diploma -
Mandan Senior High
Mandan, ND05.1987
Skills
- Medical Information Software
- Call Transfers
- HIPAA Guidelines
- Electronic Medical Record
Timeline
Medical Receptionist
Cascade Eye And Skin Centers
07.2008 - Current
Retail Sales Specialist
Macy's
03.1997 - 07.2008
Assistant Deli Manager
Hoagy's Corner
06.1992 - 02.1997
High School Diploma -
Mandan Senior High
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