Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Maldonado

Lake Station,IN

Summary

Reliable employee seeking a service specialist position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

17
17
years of professional experience

Work History

Employer Readiness Specialist

Work One NWI -Region 1
Michigan City, IN
10.2021 - 03.2022

Greet and assess customers- answer phones- filing - faxing - assist customers in ICC and UI - assist customers in ID ME - schedule appointments - maintain office supplies - maintain cleaning supplies

OS&D Office Clerk

Linc Logistics LLC
Hammond, IN
02.2020 - 08.2021

Process drivers paperwork - filing - spreadsheets - troubleshooting problem freight - working with vendors- assist with claims - answer phone

Logistic Administrative Support

Stericycle
Gary, IN
11.2018 - 11.2019

Data entry - spreadsheet - filing - direct incoming mail and preparing outgoing mail - maintain office supplies - maintain cleaning supplies

Warehouse Shipping Clerk

NB Coatings
Lansing, IL
07.2016 - 11.2018

Assistant to shipping coordinator - verifying warehouse inventory - DOT certified for hazmat material - schedule appointments - preparing outgoing mail - maintain office supplies - answer phone

Customer Logistics Representative

Dunkin Donuts National DCP
Mokena, IL
04.2004 - 12.2015

Purchasing and equipment support - order data entry - investigate and resolve customers complaints and inquiries- schedule appointments - contact clients and vendors - create and process drivers paperwork - assigned work orders - monitored warehouse staff - host warehouse tours Q&A - maintain office supplies - train new personnel regarding company operations, policies and services

Education

Certificate in Business Communication -

Durham Business College
San Antonio, TX
1984

High School Diploma -

Hammond Technical Vocational High School
Hammond, IN
1978

Skills

Microsoft word - excel - outlook - fax, copier - multi phone line - AS 400 system - SAP system - Voxware voice activated system - Zebra thermal printer - Ring central - Appointment plus

Timeline

Employer Readiness Specialist

Work One NWI -Region 1
10.2021 - 03.2022

OS&D Office Clerk

Linc Logistics LLC
02.2020 - 08.2021

Logistic Administrative Support

Stericycle
11.2018 - 11.2019

Warehouse Shipping Clerk

NB Coatings
07.2016 - 11.2018

Customer Logistics Representative

Dunkin Donuts National DCP
04.2004 - 12.2015

Certificate in Business Communication -

Durham Business College

High School Diploma -

Hammond Technical Vocational High School
Susan Maldonado