Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Maley

Roseburg,OR

Summary

Results-driven customer service professional with a strong focus on reliability, efficiency, and enhancing guest satisfaction. Experienced in training teams to deliver exceptional service and resolve issues promptly.

Overview

21
21
years of professional experience

Work History

Customer Service Cashier

Renerds
Roseburg, OR
05.2018 - 05.2026
  • Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
  • Assisted customers with inquiries, providing detailed product information and resolving issues promptly.
  • Trained new cashiers on operational procedures, enhancing team efficiency and service quality.
  • Maintained cleanliness and organization of checkout area, contributing to positive shopping experiences.

Slot Supervisor

7 Feathers Casino
Canyonville, OR
03.2005 - 05.2018
  • Supervised daily operations of slot machine floor, ensuring optimal guest experience and compliance with gaming regulations.
  • Trained and mentored staff on game protocols, enhancing team performance and service quality.
  • Monitored slot machine performance, identifying issues and coordinating timely maintenance to minimize downtime.
  • Conducted regular audits of gaming equipment, ensuring adherence to regulatory standards and operational efficiency.

Education

High School Diploma -

Millard High
Omaha, NE

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Renerds
05.2018 - 05.2026

Slot Supervisor

7 Feathers Casino
03.2005 - 05.2018

High School Diploma -

Millard High
Susan Maley