Susan McCormick
Ramona,Ca
Summary
Motivated and service-oriented professional seeking a Flight Attendant position where I can apply my strong customer service background, ability to multitask in fast paced environments and excellent communication skills to ensure a safe and enjoyable experience for every passenger.
Overview
31
31
years of professional experience
Work History
Multimedia Account Executive
Tribune Publishing/Ramona Sentinel
Ramona
11.2016 - Current
- Responsible for selling print & digital advertising solutions to small and medium sized businesses in San Diego County.
- Executed the planning, creation and implementation of advertising and marketing campaigns for various types of clients in a wide range of industries.
- Created and presented sales proposals for clients
- Met and exceeded monthly and yearly sales goals
- Managed and built relationships with over 350 client accounts.
- Utilized CRM to track sales and customer communications.
Internet Sales Manager
Honda
Escondido
07.2002 - 03.2006
- Managed internet sales for the dealership
- Certified in Reynolds and Reynolds Customer Management System and Internet Lead Management (ILM)
- Met with 10-15 client appointments per week resulting in an average of 20 new and pre owned car sales per month.
- Created and maintained excellent relationships with customers resulting in repeat and referral business
- Established excellent track record for closing deals, and provided training and mentoring to new sales employees.
New and Pre Owned Car Salesperson
Honda
Escondido
04.2002 - 07.2002
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive desires.
- Demonstrated vehicle functionality and explained options, accompanied prospective customer on test drives, and explained costs associated with purchase.
- Informed customers on associated dealer services and products such as extended warranties, LoJack, and after-market alarm systems to add to the back end of each sale.
Account Coordinator
Clinique
Southern California
05.2000 - 04.2002
- Effectively trained and managed nine Clinique Cosmetic Teams within the Southern California Nordstrom stores.
- Continually maintained the highest percentage of increase in sales for all 9 Clinique counters in my region.
- Trained and developed new Clinique Consultants and Counter Managers.
- Planned and participated in rolling out new sales techniques, cosmetic trends, and new products to consultants and managers for all sales trainings.
- Assisted the Account Executive in product ordering.
- Responsible for all daily sales reports as well as reports for Gift with Purchase Promotion Sales.
Clinique Consultant
Nordstrom/Clinique
Walnut Creek
04.1997 - 06.1999
- Provided outstanding customer service resulting in an expanded customer base.
- Exceeded daily, weekly and monthly individual sales goals
- Provided education to clients on skin care and makeup application.
Bartender/Server/Trainer
Applebees
San Francisco
08.1994 - 04.1997
- Guided guests through the menu and specials
- Maintained thorough knowledge of all menu items, beverages and drink specials
- Bussed and reset tables and kept the dining room and work areas clean.
- Provided friendly and attentive service to all customers
- Trained new employees.
Education
High School Diploma -
Ramona High School
Ramona06-1993
Skills
- Calm Under Pressure
- Reliable and punctual
- Exceptional Customer Service
- Excellent communication and problem solving skills
- Attention to detail
- Multitasking in fast paced environments
- Flexible and Adaptable
Accomplishments
Ramona Chamber of Commerce - Vice President 2018-2023
- Served as Vice President for six years, supporting local business growth and community engagement.
- Collaborated with board members to develop strategic initiatives and enhance membership benefits.
- Helped oversee event planning, business networking and community outreach efforts.
Christmas Tree Lighting Chairperson - Ramona Chamber of Commerce 2018-Present
- Led planning and execution of the annual Christmas Tree Lighting for seven consecutive years.
- Coordinated logistics, vendors, entertainment and volunteer teams to delliver a successful public event attended by thousands of residents.
- Secured sponsorships and partnerships, increasing community participation and event visibility.
Timeline
Multimedia Account Executive
Tribune Publishing/Ramona Sentinel
11.2016 - Current
Internet Sales Manager
Honda
07.2002 - 03.2006
New and Pre Owned Car Salesperson
Honda
04.2002 - 07.2002
Account Coordinator
Clinique
05.2000 - 04.2002
Clinique Consultant
Nordstrom/Clinique
04.1997 - 06.1999
Bartender/Server/Trainer
Applebees
08.1994 - 04.1997
High School Diploma -
Ramona High School
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