SUSAN PALACIOS

•Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

•Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

•Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

•Contributed to a positive work environment through effective teamwork and communication with colleagues.

•Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Maintained impeccably clean, attractive and well-stocked bar area.

• Sincerely greeting and making eye contact with each guests
• Taking customer orders, deliver drinks, and process payments while providing guests with effective, efficient, friendly service to ensure their return visit
• Caring full tray of cocktails and beverages
• Picking up glasses and keeping my work section clean
• Handled credit card, cash, gift certificate payments and give cash transactions change
• Double-checked ID cards to ensure bar patrons were of legal drinking age
• Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
• Responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers
• Work well under pressure in a fast-paced environment with lots of distractions and interruptions
• Ensure that customers receive prompt and efficient service
• Set up the bar for business, got a cash bank, and stocked the service bar
• Created, recommended, and mixed specialty drinks for guests based on their preferences
• Helped servers with specialty drink orders by quickly preparing on-demand items.

• Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
• Quickly reset and cleaned tables to allow for a quick turnaround and guest flow after customers had left
• Served cocktails and food to customers during high-volume shifts
• Recommended cocktail options based on customer preferences, daily specials, and inventory availability
• Reviewed identification in accordance with state and federal laws for serving alcohol
• Added special garnishes and other finishing touches to enhance the visual impact of signature cocktails
• Served alcoholic and non-alcoholic beverages in a bar setting
• Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses