Susan Milam
Portsmouth,VA
Summary
Professional Secretary with years of experience managing daily administrative support tasks and operations in the construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Compassionate massage therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Handles most any task open minded, and quickly. I love learning new things. All about working smarter, not harder. Work as efficiently as possible. Willing to take on all tasks. Hardworking team member of any job I've ever worked.
Overview
23
23
years of professional experience
Work History
Secretary
Xquisite Xteriors
02.2021 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Caregiver
Sandra Stokely
02.2000 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and health/general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Massage Therapist
Theralief
01.2007 - 05.2012
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided clients with a professional but relaxing atmosphere
- Gave deep tissue massages.
- Gave couples massages.
- Gave hot stone massages.
- Gave prenatal massages.
- Gave swedish massages.
- Practiced chinese medicine.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Esthetician
Salon Vivace
06.2000 - 01.2007
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Informed guests of appropriate products available to increase retail sales.
- Developed individualized, therapeutic skin care programs.
- Suggested appropriate therapy based on current health of client.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Recommended and performed microdermabrasion, peels and body wraps.
Education
Cosmetology
Thomas Nelson Community College
Hampton, VA02.2010
Massage Therapy
VA Academy of Massage Therapy
Newport News, VA06.2000
High School Diploma -
Perquimans County High School
Hertford, NC06.1986
Skills
- Fast Learner
- Been a licensed driver since 1986
- Appointment SchedulingSupply Ordering
- Office Administration
- Database Management
- Product Transport
- Product Inspection
- Decision Making
- Attention to Detail
- Time Management
Timeline
Secretary
Xquisite Xteriors
02.2021 - 06.2023
Massage Therapist
Theralief
01.2007 - 05.2012
Esthetician
Salon Vivace
06.2000 - 01.2007
Caregiver
Sandra Stokely
02.2000 - 01.2023
Cosmetology
Thomas Nelson Community College
Massage Therapy
VA Academy of Massage Therapy
High School Diploma -
Perquimans County High School
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