Susan Miller
AAm15 Mgt Residence Inn /Marriott
Nashua,NH
2027
years of professional experience
Experienced Head Night Auditor with strong guest relations, property management system, and account balancing skills. Known for accurate auditing, smooth overnight operations, and dependable service.
Work History
Head Night Auditor
9 Years 4 Months- Supervised overnight front desk operations, maintaining service continuity and guest satisfaction.
- Oversaw nightly audit workflow, ensuring accurate reconciliation of guest folios, charges, and payments.
- Reconciled room, tax, and revenue postings across property management system entries.
- Prepared daily revenue reports for accounting, highlighting discrepancies and balance adjustments.
Cashier/Customer Service
3 Years 9 Months- Processed customer transactions accurately using register, card, cash, and check payment methods.
- Scanned groceries efficiently while maintaining speed, accuracy, and smooth checkout flow.
- Reconciled cash drawer balances and followed store procedures for shortages and overages.
- Assisted customers with price checks, item location questions, and front-end service needs.
Licensed Nursing Assistant
2 Years 8 Months- Supported rehabilitation routines by encouraging participation in mobility and self-care activities.
- Maintained infection control standards through proper cleaning, hand hygiene, and PPE use.
- Collaborated with interdisciplinary care teams to address resident needs and behavior changes.
- Mentored new nursing assistants on bedside care, safety procedures, and communication practices.
Licensed Nursing Assistant
8 Months- Assisted residents with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Monitored vital signs and reported changes promptly to nursing staff.
- Transferred patients safely using gait belts, lifts, and mobility aids.
- Documented care activities accurately in resident charts and shift reports.
Cashier/Coffee Shop Worker
- Greeted guests and took accurate orders using point-of-sale system.
- Processed cash, card, and mobile payments while balancing register transactions.
- Prepared coffee, espresso, and beverage orders according to store standards.
- Maintained clean counter, dining, and service areas during peak rushes.
Telephone Operator
- Answered multi-line calls and routed patients to correct transportation scheduling support.
- Scheduled non-emergency medical rides with accurate pickup times, destinations, and rider details.
- Verified caller information and trip eligibility before processing transportation requests.
- Coordinated with dispatchers and drivers to support timely route updates and trip changes.
Ticket Agent
- Processed ticket sales and verified passenger travel details
- Assisted customers with route schedules, fares, and destination inquiries
- Handled cash and card payments with accuracy and care
- Issued boarding passes and corrected reservation changes promptly
- Reconciled daily ticket transactions and balanced cash drawer
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Education
High School Diploma
Hospitality/tourism - Hospitality
LIcensed Nursing Assistant - Nursing
Skills
Guest relations
Policy enforcement
Property management systems
Upselling strategies
Auditing procedures
Customer service
Problem-solving
End-of-day processes
Time management
Night audit reports
Balancing transactions
Front desk operations
Punctual and dependable
Guest services
Clerical duties
Account balancing
Timeline
Head Night Auditor
AAm15 Mgt Residence Inn /Marriott
06.2017 - CurrentRead More
Cashier/Customer Service
Demoulas Market Basket
10.2013 - 07.2017Read More
Licensed Nursing Assistant
Green Briar/Kindred Healthcare
02.2007 - 10.2009Read More
Licensed Nursing Assistant
Crotched Mountain Rehabilitation Center
06.2006 - 02.2007Read More
Cashier/Coffee Shop Worker
Dunkin Donuts
2000 - 2005Read More
Telephone Operator
First Call Medical Transportation
1994 - 1996Read More
Ticket Agent
Bus Terminal Mgt
1987 - 1993Read More
Florida Atlantic University
Hospitality/tourism from Hospitality
Read More
Chelsea High School
High School Diploma
Read More
LNA Health Careers
LIcensed Nursing Assistant from Nursing
Read More