Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Morales

Las Vegas

Summary

Dynamic Customer Service Representative with a proven track record at Nike, adept at critical thinking and multitasking. Recognized for resolving customer issues efficiently and enhancing satisfaction through exceptional service. Skilled in product selection and technical support, consistently contributing to team success and maintaining high inventory accuracy.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Once upon a child
Las Vegas
12.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Nike
Las Vegas
08.2023 - 05.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Some College (No Degree) - Nursing

Nevada State University
Las Vegas, NV

Skills

  • Critical thinking
  • Time management
  • Multitasking capacity
  • Customer service

Timeline

Customer Service Representative

Once upon a child
12.2024 - Current

Customer Service Representative

Nike
08.2023 - 05.2024

Some College (No Degree) - Nursing

Nevada State University
Susan Morales