Susan Moreno
Arlington, TX
Summary
Organized and reliable Pharmacy Technician with a strong background in patient consultation and medication management. Demonstrated skill in improving service delivery and maintaining compliance with safety regulations. Committed to fostering positive patient relationships and enhancing pharmacy operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Alliance Medical Partners
North Richland Hills, TX
09.2025 - Current
- Assisted healthcare professionals with patient assessments and routine examinations.
- Managed patient scheduling and follow-up appointments for optimal workflow efficiency.
- Recorded and maintained accurate patient medical histories in electronic health records (EHR).
- Supported clinical staff by preparing examination rooms and sterilizing instruments.
CPhT Pharmacy Technician
Walgreens Pharmacy
Grand Prairie, TX
11.2023 - 02.2024
- Monitored compliance with safety regulations and quality assurance measures.
- Led initiatives to streamline patient consultation processes for improved service delivery.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
CPhT Pharmacy Technician
Walgreens Pharmacy
Grand Prairie, TX
09.2006 - 07.2021
- Processed and filled prescriptions accurately following established protocols.
- Assisted in managing inventory levels to ensure medication availability.
- Educated patients on medication usage, side effects, and interactions.
- Collaborated with pharmacists to verify prescription accuracy and completeness.
- In charge of charge backs
- Trained junior staff on pharmacy operations and customer service standards.
- Implemented workflow improvements to enhance efficiency in the pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Pharmacy Technician -
Everest College
Arlington TxGED -
State Of Texas
Irving, TX02-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Medical Assistant
Alliance Medical Partners
09.2025 - Current
CPhT Pharmacy Technician
Walgreens Pharmacy
11.2023 - 02.2024
CPhT Pharmacy Technician
Walgreens Pharmacy
09.2006 - 07.2021
Pharmacy Technician -
Everest College
GED -
State Of Texas