Susan Moudarri
South Boston ,United States
Summary
Dynamic Shift Manager/Key Holder at Starbucks, adept in effective leadership and store maintenance. Excelled in training employees, enhancing productivity by delegating tasks based on skills, and managing inventory efficiently. Achieved a welcoming store atmosphere, showcasing strong team management and employee motivation abilities without exceeding a numerical percentage.
Overview
24
24
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
South Boston MA
04.2019 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Assistant Manager
Speedway Gas Station
Dorchester, MA
08.2012 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Department Manager
Kohls Department Store
Medford MA
04.2001 - 12.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Education
Nursing
Umass Boston
Dorchester MACNA Certificate - Certified Nursing Assistant
Red Cross
Cambridge MA01.2010
High School Diploma -
Mount Saint Joseph Academy
Brighton MA05.1997
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
Timeline
Shift Manager/Key Holder
Starbucks
04.2019 - Current
Assistant Manager
Speedway Gas Station
08.2012 - 03.2019
Department Manager
Kohls Department Store
04.2001 - 12.2011
Nursing
Umass Boston
CNA Certificate - Certified Nursing Assistant
Red Cross
High School Diploma -
Mount Saint Joseph Academy