Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Neblett

Cumberland Furnace,TN

Summary

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Forward Air
Nashville, TN
11.2017 - 07.2024
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Worked with team members to identify and develop process improvements.
  • Answered customer questions to maintain high satisfaction levels.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Drivers' payroll

Education

GED -

Hickman Co. High School
Centerville, TN

Skills

  • Billing cycle management
  • Statement processing
  • Billing dispute resolution
  • Billing systems and software
  • Responsible for ordering products, services, and materials for the company
  • Responsible for entering all drivers' paperwork in the system for billing purposes

Timeline

Billing Specialist

Forward Air
11.2017 - 07.2024

GED -

Hickman Co. High School
Susan Neblett