Susan Nettles
Kenner,LA
Summary
Dedicated bartender with a strong multitasking ability and a commitment to customer satisfaction. Recognized for developing signature cocktails that enhance customer engagement and drive repeat business.
Overview
19
19
years of professional experience
Work History
Bartender
Tavern on Vets
2023.03 - 2026.03
- Crafted and served beverages in fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with team members to streamline service processes during peak hours.
- Provided knowledgeable recommendations on drink pairings based on customer preferences.
- Developed signature cocktails that increased customer engagement and repeat visits.
Bar Manager
West Gate Tavern
2012.02 - 2022.04
- Managed daily operations of bar, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for bar staff to enhance service quality.
- Oversaw inventory management, optimizing stock levels to reduce waste and increase profitability.
- Collaborated with suppliers to negotiate pricing and maintain quality of beverages offered.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Safety Inspector
Total Safety
2007.01 - 2012.01
- Conducted thorough inspections to identify safety hazards and compliance issues within operational environments.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Trained employees on safety practices, improving adherence to regulatory requirements and reducing incidents.
- Collaborated with management to develop risk assessments, ensuring proactive measures were in place for potential hazards.
Education
High School Diploma -
Deer Park High School
Deer Park, TX1993-05
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
Timeline
Bartender
Tavern on Vets
2023.03 - 2026.03
Bar Manager
West Gate Tavern
2012.02 - 2022.04
Safety Inspector
Total Safety
2007.01 - 2012.01
High School Diploma -
Deer Park High School