Susan Nonhof
Caledonia,MI
Summary
I am an experienced Supervisor and Manager - I have overseen teams ranging from 3 to 15 people. My employment ranges from waiting tables to managing people. I equip the people I train with knowledge, skills, and feedback so they may flourish to be successful and independent.
Overview
13
13
years of professional experience
Work History
Accessioning Supervisor and Manager
NxGen MDx Laboratories
02.2016 - 08.2023
- Managed and motivated employees to be productive by working side by side with them during staff shortages and encouraging them to come up with new ways to perform tasks. Staff shortages were common during the Covid pandemic
- Maintained, organized, and ensured a safe environment for employees
- Resolved staff conflicts and concerns, and learned the value of active listening to resolve such issues
- Cross-trained employees not only to improve and add to their skill set, but to empower them to become as valuable as possible to any company
- Evaluated employee performance and conveyed constructive feedback to improve skills
Accessioner
Arctic Laboratories
06.2014 - 02.2016
- Followed safety protocols when receiving and handling specimens
- Processed and recorded incoming lab specimens
- Entered accurate patient data for lab processing and reports
- Assisted Customer Service when there was downtime
Ticket and Gate Agent
SERVISAIR Contractor For Grand Rapids Airport
04.2010 - 03.2013
- Contracted for AirTran and Southwest Airlines
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
- Assisted customers with ticketing and baggage check-in requirements
- Tagged and transferred baggage from scales to designated conveyor belt
- Disbursed and recorded appropriate gate passes
- Operated boarding ramps for on and off boarding
- Find amiable and appropriate solutions to transportation issues and conflicts
Education
High School Diploma -
Chippewa Hills High School
Remus, MIAssociate of Applied Science - Graphic And Printing Equipment Operation
Ferris State University
Big Rapids12.1990
No Degree - Certificate in Auto Body Repair And Painting
Grand Rapids Community College
Grand Rapids, MI09.1993
No Degree - Certificate For Microsoft Office Suite
Beacon Learning Center
Grand Rapids, MI08.2008
Skills
- Coaching and Mentoring
- Scheduling and Coordinating Employees
- Verbal and Written Communication
- Managing Employee conflicts
- Scheduling and Coordinating
- Employee Training
- Performance Evaluations
- Computer Knowledge
Additional Information
Familiar with the following programs:
Pathagility - laboratory platform program
TevixMD - real time eligibility program for insurance
Google Drive, Google docs, sheets, and email
Microsoft Suite - Word, Power Point, Excel
Slack - instant messaging
Ferris State and Central Michigan University
Employed in the clerical department at both universities in the Interlibrary loan departments.
Timeline
Accessioning Supervisor and Manager
NxGen MDx Laboratories
02.2016 - 08.2023
Accessioner
Arctic Laboratories
06.2014 - 02.2016
Ticket and Gate Agent
SERVISAIR Contractor For Grand Rapids Airport
04.2010 - 03.2013
High School Diploma -
Chippewa Hills High School
Associate of Applied Science - Graphic And Printing Equipment Operation
Ferris State University
No Degree - Certificate in Auto Body Repair And Painting
Grand Rapids Community College
No Degree - Certificate For Microsoft Office Suite
Beacon Learning Center
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