Susan Parker
Parker Pools
Palm Coast,US
13
years of professional experience
Detail-oriented and motivated professional with experience in customer outreach, office management, and bookkeeping. Skilled in communication, organization, and managing administrative tasks to support business operations. Proven ability to build strong client relationships and contribute to team success in fast-paced environments.
Work History
Office Assistant(Hybrid)
11 Years 6 Months- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Incoming messages and correspondence were opened, sorted, and distributed by me.
- Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options.
- Routed incoming calls and faxes and wrote detailed messages to speed up response.
- Was in charge of day-to-day office operations as well as equipment maintenance.
- Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.
- Scheduled weekly staff meetings and kept track of the minutes for corporate records.
- Was in charge of representing
- Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
Office Manager/Bookkeeper(Hybrid)
13 Years 3 Months- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Ran promotions on social media, via email, and through other means of communication to encourage museum attendance.
- Oversaw complex problem-solving for upper management to ensure project completion on time and on budget.
- In charge of day-to-day operations and equipment maintenance in the excavation department.
- Kept track of all company inventory by monitoring multiple databases.
- Ran payroll/accounts payable/ accounts receivable
Data Entry/Customer Outreach Specialist(Remote)
9 Years 7 Months- Entered and updated data in internal systems with high accuracy.
- Verified data integrity by conducting regular audits on entries.
- Assisted in training new staff on data entry protocols and software usage.
- Managed electronic filing systems to enhance document retrieval efficiency.
- Managed customer databases and updated contact information to support outreach efforts.
- Initiated and maintained communication with potential and existing customers to promote services.
- Increased referrals by calling on target groups, organizations and professionals.
- Conducted follow-up calls and emails to ensure customer satisfaction and gather feedback.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
Education
Business
No degree
High School
Skills
Office operations management
Calendar & schedule coordination
Data entry
Data management
Team leadership
Office supply ordering
Customer service
Records management
Bookkeeping
Accounts payable processing
Accounts receivable processing
Payroll processing
Budgeting and finance
Invoice processing
Expense tracking
QuickBooks Online
Microsoft Excel
Timeline
Data Entry/Customer Outreach Specialist(Remote)
Safe Exit
01.2017 - 2023Read More
Office Assistant(Hybrid)
The Village Greenery
02.2015 - CurrentRead More
Office Manager/Bookkeeper(Hybrid)
Parker Pools
05.2013 - CurrentRead More
Matanzas High School
High School
Read More
Daytona State College
Business
Read More