Open To Work
Susan Peery
Logit Group
Kingsport,TN
25
years of professional experience
Customer service professional committed to fostering customer loyalty through effective communication and prompt issue resolution. Expertise in conducting qualitative research and building rapport strengthens customer engagement while maintaining accurate records and collaborative relationships. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Work History
Research Interviewer
2 Months- Conducted market research interviews for JWL Marketing clients.
- Followed survey scripts during telephone and online respondent calls.
- Screened participants using project criteria and study guidelines.
- Recorded responses accurately in research databases and call logs.
- Managed confidential data according to company privacy standards.
Research Interviewer
7 Months- Conducted qualitative interviews to gather insights on consumer behavior.
- Developed interview guides to ensure consistency across research projects.
- Built trust and rapport with participants to facilitate collection of data.
- Interviewed potential participants to determine eligibility.
- Recorded participant information in research databases. into databases.
Claims Analyst
2 Years 8 Months- Reviewed ACT claims files for coverage, accuracy, and policy compliance.
- Investigated ACT claim details using documents, notes, and customer information.
- Adjudicated ACT claims according to plan rules and company guidelines.
- Communicated ACT claim status with customers, adjusters, and internal teams.
- Documented ACT claim activity in tracking systems and case records.
- Resolved ACT claim discrepancies through careful file review and follow-up.
Courier
5 Years 2 Months- Delivered packages efficiently to designated locations across assigned routes.
- Communicated effectively with customers regarding delivery status and inquiries.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Inspected vehicles regularly to ensure safe and reliable operation.
Cashier
5 Years 8 Months- Assessed customer needs to provide tailored assistance.
- Issued receipts for purchases and gifts.
- Bagged merchandise efficiently to enhance customer experience.
- Assessed customer needs and responded to questions.
- Unboxed new merchandise in the inventory area, ensuring proper handling and organization.
- Provided professional and courteous service at all times.
- Delivered professional and courteous service to ensure customer satisfaction.
Customer Service Representative
4 Years 2 Months- Demonstrated mastery of customer service call script within specified timeframes.
- Collected customer feedback and implemented process changes, enhancing customer satisfaction.
- Mastered customer service call script, ensuring consistent and effective communication with customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Developed effective relationships with all call center departments through clear communication.
- Initiated follow-up calls to customers reporting product issues, strengthening customer loyalty and trust.
Education
Basic Computer Technology
Skills
Customer service excellence
Negotiation competency
Customer engagement
Qualitative research
Participant engagement
Service management
Interview techniques
Database management
Time management
Negotiation competency
Telecommunications management
Problem solving
Activities
I love working in an environment that I can help and assist people every day. I love to help with charities with donations and help people in my community with food, shelter and kindness.
Timeline
Research Interviewer
JWL Marketing
08.2026 - CurrentRead More
Research Interviewer
Logit Group
03.2026 - CurrentRead More
Claims Analyst
ACT
08.2023 - 04.2026Read More
Courier
Amazon
01.2021 - 03.2026Read More
Cashier
Dollar General
07.2006 - 03.2012Read More
Customer Service Representative
EchoStar
04.2002 - 06.2006Read More
Moberly Community College
Basic Computer Technology
Read More