Susan Peters
LaFayette,NY
Summary
Many years of experience working in a bank environment. Adept at cash handling, electronic transfers, financial software, and record-keeping. Reliable, detail-oriented and efficient.
Known for high productivity and efficient task completion. Skilled in cash handling, customer service, and fraud detection. Committed to maintaining accuracy and confidentiality in all transactions.
Always adheres to security and compliance procedures. Proficient in state and federal banking laws.
Overview
27
27
years of professional experience
Work History
Server
RUSTONS Diner
Jamesville, NY
08.2017 - 09.2025
- Executed exceptional customer service strategies in fast-paced environment to enhance guest satisfaction.
- Facilitated collaboration with kitchen staff to synchronize orders and enhance workflow efficiency during peak hours.
- Addressed customer complaints with urgency to enhance satisfaction.
Senior Teller
JPMorgan Chase
Syracuse, New York
11.1998 - 07.2016
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and accuracy of all transactions.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Monitored cash levels throughout the day to ensure adequate supply of currency was available at all times.
- Ensured that security protocols were followed when handling large sums of money or sensitive documents.
- Verified identity information provided by customers during account openings or transactions requiring identification verification.
- Recognized suspicious activity or behavior from customers and took appropriate action according to established procedures.
- Upheld compliance standards set forth by federal regulations such as Bank Secrecy Act Anti-Money Laundering.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reduced errors by double checking .
- Verified amounts and integrity of every check or funds transfer.
- Monitored and maintained security procedures to protect both staff and customers.
- Handled complex transactions and loading of cash in accordance with bank's replenishment schedule.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not match. payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank business.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
Education
Administrative
CCBI
Syracuse, New YorkSkills
Exceptional customer service
Customer service
Memory retention
Timeline
Server
RUSTONS Diner
08.2017 - 09.2025
Senior Teller
JPMorgan Chase
11.1998 - 07.2016
Administrative
CCBI