Susan Powell
Sapulpa,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Valet Shift Manager
River Spirit Casino Resort
Tulsa, OK
07.2013 - Current
- Monitor daily progress improvement areas of training, Conduct interviews, hiring, training, and counseling of valet team members.
- Ensure department is instilling prompt professional and courteous services to all guest.
- Handle guest complaints or problems in a prompt and courteous manner.
- Prepare team member performance reviews.
- Schedule all RSCR team members and request for two outside valet companies to ensure there is sufficient coverage to provide the most efficient guest services possible.
- Manage/Control all supplies need for the operation of the department. Maintain RSCR expectations on team member files and file audits.
- Run daily department reports keeping logs updated tracking department numbers and equipment reporting all progress to department Manager and Director. All other duties as assigned.
Valet Parker
River Spirit Casino Resort
Tulsa, OK
03.2012 - 07.2013
- Responded to customer requests efficiently and with knowledgeable assistance.
- Answered questions and provided information about River Spirit Casino Resort.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Science - Gaming
08.2013
- A.A.S. in Gaming
- Honors: Magna Cum Laude 2012-2013
- Intro to Casino Industry, Electronic Games Management, Native American Gaming Regulations & Compliance, Intro to Native American Oklahoma Gaming, Casino Operations Management, Supervision, Human Resource Management, Computer Literacy & Applications, Casino Mathematics, Native American Gaming Law, Native American Tribal Government.
- Cum GPA 3.6.
Skills
- Organized managerial style
- Oral and writing communication
- Policy and procedure modification
- Workflow planning
- Staff management
- Team leadership
- Shift scheduling
- Shift end procedures
- Managerial skills
- Shift management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Valet Shift Manager - River Spirit Casino Resort
07.2013 - Current
Valet Parker - River Spirit Casino Resort
03.2012 - 07.2013
College of The Muscogee Nation - Associate of Science, Gaming
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