Susan Prohaska
Hillsborough,NJ
Summary
Detail-oriented professional with extensive experience in accounts receivable management. Skilled in analyzing payment patterns and training junior staff, leading to improved cash flow and reduced aging accounts. Focused on enhancing customer satisfaction through proactive communication.
Overview
13
13
years of professional experience
Work History
Senior Accounting Insurance Specialist
Composecure LLC
Somerset, NJ
11.2012 - Current
- Communicated effectively with members of operations, finance, and clinical departments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Managed accounts receivable processes to ensure timely collections and minimize outstanding balances.
- Analyzed customer payment patterns to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to resolve discrepancies and enhance customer satisfaction.
- Developed and maintained comprehensive reports on aging receivables for management review.
- Trained junior staff on best practices in accounts receivable management and software usage.
- Monitored compliance with company policies regarding credit limits and collection efforts for optimal risk management.
- Conducted thorough credit analysis on potential customers, mitigating risk while supporting business growth opportunities.
- Optimized cash application procedures, leading to reduced processing time and improved cash flow management.
- Reduced aging accounts by consistently following up on overdue invoices.
- Maintained accurate records of customer contacts, enhancing communication efficiency across departments.
- Developed strong relationships with key customers through proactive communication and problem-solving efforts, promoting long-term partnerships.
- Ensured compliance with internal controls and company policies related to accounts receivable management.
- Collaborated with sales teams to resolve billing issues, resulting in improved customer satisfaction and increased revenue.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Education
Associate of Science - Marketing
Raritan Valley Community College
Somerville, NJSkills
- Documentation skills
- Account management
- Reporting skills
- Client relations
- Client account management
- Revenue generation
- Customer follow-up
- Billing inquiries
- Customer account review
- Relationship building
- Administrative functions
Timeline
Senior Accounting Insurance Specialist
Composecure LLC
11.2012 - Current
Associate of Science - Marketing
Raritan Valley Community College