Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pruett

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

27
27
years of professional experience

Work History

Bail Bonding Agent

Johnnie Dishongh Bail Bonds
Conroe, TX
04.2018 - 12.2021
  • Accepted and processed account payments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Called Defendants with Court dates.
  • Did back ground checks on all Defendants before Posting Bonds.
  • Worked very close with all Felony and Misdemeanor Courts.

Server

Luby's Cafeteria
Conroe, TX
01.2015 - 04.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Specialist

Courier Express
Marietta, GA
03.2012 - 11.2014
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products and delivery times.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

Crew Scheduling Manager

TransMeridian Airlines
Marietta, GA
02.1997 - 03.2014
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Coordinated primary staff and schedules to guarantee optimum duty coverage.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to Pilots, Flight Attendants and internal personnel.
  • Served as central point of contact for all Crew members.
  • Coordinate with Dispatch and Maintenance Control.
  • Worked Monthly Bids

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
05.1980

Skills

  • Process Streamlining
  • Data Collection and Processing
  • Reading Comprehension
  • Application Verification
  • Court Appearances
  • Complex Problem-Solving
  • Schedules and Timelines Planning
  • Bonding Processes
  • Customer Experience

Timeline

Bail Bonding Agent

Johnnie Dishongh Bail Bonds
04.2018 - 12.2021

Server

Luby's Cafeteria
01.2015 - 04.2018

Customer Service Specialist

Courier Express
03.2012 - 11.2014

Crew Scheduling Manager

TransMeridian Airlines
02.1997 - 03.2014

High School Diploma -

Jacksonville High School

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Susan Pruett