Susan Rainone
Cumberland,RI
Summary
Adept at critical thinking and data entry, I excelled as a Customer Service Representative at The Allied Group, enhancing customer loyalty through effective dispute resolution and service excellence. Recognized for surpassing performance metrics, my skills in relationship building and meticulous attention to financial accuracy significantly contributed to operational success.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
The Allied Group
05.2010 - Current
- Managed situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
S&A/Paramount Printing Company
09.2009 - 04.2010
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Billing Clerk
S&A/Paramount Printing Company
06.1996 - 09.2009
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Education
High School Diploma -
Johnston High School
Johnston, RI06-1979
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Follow-up skills
Timeline
Customer Service Representative
The Allied Group
05.2010 - Current
Customer Service Representative
S&A/Paramount Printing Company
09.2009 - 04.2010
Billing Clerk
S&A/Paramount Printing Company
06.1996 - 09.2009
High School Diploma -
Johnston High School
Similar Profiles
Jacob CostelloJacob Costello
Packager at The Allied GroupPackager at The Allied Group
Laurys Perez RosarioLaurys Perez Rosario
Medical Supply Clerk at The Allied GroupMedical Supply Clerk at The Allied Group
AHMAD BAKHSHAHMAD BAKHSH
Manager Accounts & Administration at Allied Group of Companies – Allied Surgical HospitalManager Accounts & Administration at Allied Group of Companies – Allied Surgical Hospital
Akanksha SrivastavaAkanksha Srivastava
Talent Support Coordinator - Americas at Waters CorporationTalent Support Coordinator - Americas at Waters Corporation
Cortney OwenCortney Owen
Outpatient Services Representative at Rhode Island HospitalOutpatient Services Representative at Rhode Island Hospital