Susan Raymond
DRBA Lewes Terminal
Ocean View,Delaware
38
years of professional experience
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Patient and empathetic manager with extensive background in conflict resolution and customer care. Desires a supervisor role.
Management driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Work History
Customer Service Representative
10 Years 2 Months- Greet customers entering tolls.
- Process the vehicle and passengers for boarding vessels.
- Explain boarding process.
- Take phone reservations.
- Create new customer accounts.
- Take payments. Cash and credit card
- Check personal ID's per Home Land Security guidelines.
Store Manager
5 Years 8 Months- Managed staff of one sales associates.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Maintain POS system. Entering in new merchandise.
- Scheduled boat launches and haul outs for Dry stack.
- Promote/increase customer use of store.
- Maintain appearance of store inside and out.
Store Manager
1 Year 8 Months- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 10 sales associates, 3 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
Store Manager
20 Years 7 Months- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 20 sales associates, 4 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
Education
MBA - Business
- Coursework in Business Administration and Accounting
Bachelor of Science - Art Education/Photography
Skills
Trusted key holder
Exceptional communication skills
Strong client relations
Training development aptitude
Local/state health laws knowledge
Cash flow management
Credit card processing
Creative problem solver
MS Windows proficient
Quick learner
Proficient in cash management
Shipping and receiving professional
Strategic sales knowledge
Multi-line phone talent
POS systems expert
Timeline
Customer Service Representative
DRBA Lewes Terminal
06.2016 - CurrentRead More
Store Manager
De Seashore State Parks
04.2010 - 12.2015Read More
Store Manager
Dolgren Corp
01.2008 - 09.2009Read More
Store Manager
Happy Harry's Pharmacy
04.1988 - 11.2008Read More
SUNY New Paltz
Bachelor of Science from Art Education/Photography
Read More
Wilmington University
MBA from Business
Read More