Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Reed

Centerville,Utah

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

23
23
years of professional experience

Work History

Shift Manager

Starbucks
Salt Lake City , Utah
11.2001 - 05.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.

Retail Sales Associate

Camping World
Kaysville , Utah
03.2023 - 03.2024
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Online Customer Service Representative

Discover Card Financial Services
Salt Lake City , Utah
04.2015 - 03.2023
  • Answered customer inquiries via phone, email and live chat.
  • Provided technical assistance to customers with product setup and usage.
  • Resolved customer complaints in a timely manner.
  • Assisted customers with account maintenance issues such as password resets, order tracking and payment processing.

Education

Photography

Weber State University
Ogden, UT

Skills

  • Supply Ordering
  • Staff Development
  • Safety Compliance
  • Team Development
  • Quality Assurance
  • Equipment Troubleshooting
  • Energetic and Enthusiastic
  • Cash Handling
  • Hiring and Recruiting
  • Documentation And Reporting
  • Training and mentoring
  • Opening and closing procedures
  • Staff Training and Onboarding

Timeline

Retail Sales Associate

Camping World
03.2023 - 03.2024

Online Customer Service Representative

Discover Card Financial Services
04.2015 - 03.2023

Shift Manager

Starbucks
11.2001 - 05.2024

Photography

Weber State University

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Susan Reed